10 Kenneth Kaunda Road (Northway), Durban North, 4065
Tel: +27 31 563 0600 | Fax: +27 31 563 0611
DIRECTORY OF SERVICES
HOTEL SERVICES(indicate extension numbers where applicable)
|Outside Line||Dial 0|
|Duty Manager||Dial 2915 or 2904|
|Room Service||Dial 2905|
Due to COVID-19 regulations, the Grill will be open from 07h00 to 20h00 every day.
Accounts are payable upon presentation by means of cash or recognised credit card. We regret to inform you that cheques are not accepted.
For future reservations, please contact Reception. Alternatively, please dial 9.
For your convenience all rooms are fully air-conditioned with individual thermostat controls.
This service is available at a surcharge. To book, change or confirm airport transport, please contact Reception.
Guide dogs are permitted on the Hotel premises; we regret no other animals will be allowed.
Baby cots may be arranged at Reception or Housekeeping.
Durban Beachfront is 4km away from the Hotel and as an alternative Umhlanga Beaches are approximately 15km away.
BLANKET / PILLOW
An extra pillow and blanket is provided in the wardrobe for your convenience.
Reception will gladly assist you to make, change or confirm a Reservation.
There are many cultural highlights in and around the area. For further details please contact Reception.
CHECK – OUT TIME
Check – Out time is 10h30. Should this not be convenient for you, please enquire at Reception where every effort will be made to accommodate you. A late check-out fee may apply.
If you do not wish to be disturbed, please indicate this by hanging the “Please let me relax” sign outside your door. Please note that if this sign is displayed on your door, your room will not be serviced until the sign has been removed. Please inform Reception should you not wish to receive telephone calls.
A First Aid Kit is available at Reception for minor ailments and injuries. Should you require the services of a chemist, doctor or dentist, please contact reception.
The electrical supply in our rooms is 240V.For your convenience an International multi-plug is installed at the writing desk.
You are strongly advised to take note of the emergency instructions and evacuation procedures located behind your bedroom door. Should you discover a fire, please contact Reception, vacate your room immediately and proceed directly the assembly point.
In the event of a power failure, the Hotel is equipped with a generator to provide emergency lighting and essential services.
Please remember to keep your Guest Card safe and with you all times. Please remember that you may be asked to show your guest card when charging items to your room.
Additional Guest Supplies and toiletries e.g. razor, toothbrush etc., are available at Reception.
A hairdryer is provided in the drawer under the desk in your room for your convenience.
Martin Pearman Hair Creative is open Tuesday – Saturday from 08h30 -17h00. For bookings and further information please contact us on: 031 825 3484
Guest rooms are cleaned daily. To request service at a specific time, please contact Reception.
Should you be expecting a call while you are out of your room, please advise reception of your planned whereabouts so that there will be a minimal delay in contacting you.
Our Reception Staff are at your disposal for any information regarding car rental, flights, taxi or sightseeing information.
High speed wireless internet is available throughout the Hotel.
It is specifically recorded that linen in the hotel rooms shall not be removed from the rooms. Residents shall be held liable for such losses. Pool towels are available at reception if required.
Laundry bags and lists are provided in your room. We offer a same-day laundry service. Please contact Housekeeping or Reception to collect your laundry. Please place the laundry bag in your room with the pre-list completed before 09h00 for collection.
Arrangements can be made with Reception for the temporary storage of luggage. Please contact Reception if you need your luggage to be collected and stored. Please note we cannot accept any responsibility for loss or damage of property.
MAIL AND MESSAGES
Reception can post outgoing mail and packages on your behalf. Incoming mail and messages will be sent to your room. Faxes can also be sent and received at a charge.
Great care is taken to ensure your room is in good working order. Should you however experience any problems, please contact Reception and we will endeavour to have the issue dealt with as quickly as possible.
Should you require your mini bar to be stocked please contact Riverside Café or Reception and they will gladly assist. Additional charges may apply.
POOL AREA AND TOWELS
All guests are welcome to utilise our pool area. Please note that children under 12 years of age are to be accompanied by an Adult at all times. Pool towels are available at Reception.
Please do not use bathroom towels in the pool area or at the Beach.
Deposits are required for pool towels.
Please contact the Restaurant on 2905 for a reservation. The Restaurant is open for breakfast from 06h30 to 10h30 every morning. Lunch is served from 12h00 to 15h00 and Dinner is served from 18h00 to 22h30.
Room service is available from 11h00 until 22h30 daily. Room service breakfast is not available. A room service menu can be located in the directory of services. A R20.00 tray charge is applicable.
SAFETY DEPOSIT BOXES
We regret that we cannot accept responsibility for the loss of valuables left in the Guests rooms. Please ensure that valuables are locked away in the safe provided in your room.
The bedroom doors in the Hotel are self-locking. Please ensure you have your Guest card and that the door is properly locked when leaving your Hotel room.
Please contact Housekeeping.
Kindly contact Reception for information.
For local & National calls, dial 0 and wait for the dial tone, then dial the number you require not forgetting the area code. For international calls, Dial 0then the country code, area code and telephone number. For operator assisted calls dial 9.
THEATRE OR CINEMA
Please contact Reception.
WAKE UP CALLS
Please contact Reception to arrange a wakeup call.
Please contact Reception for information on the below
Dams and Gardens
National Heritage Sites
For your convenience, there is a TV guide in your room.
The following Channels are available in the Hotel:
|SABC 1 |
|Supersport 1 |
|East Coast Radio |
Room service available between the hours of 11h00 – 22h30. Please dial 2905.
A tray charge of R20.00 will be added on all deliveries.
Riverside Hotel in Durban, set high on the banks of the Umgeni River in Durban North, is the perfect setting for rest and relaxation. Located just outside the city Centre, the hotel offers unparalleled views across a magnificent green belt, stretching from the river mouth across the lndian Ocean, towards Durban’s golden mile beachfront and the Bluff beyond.
All 169 rooms and suites are fitted with a kitchenette including a microwave, minibar fridge, cutlery and crockery on request. Guests can select a river and sea-facing Suite, a Deluxe or Standard Double room or, alternatively, a room overlooking Durban North.
The business & conference centre caters for up to 80 delegates offering a full range of conferencing equipment.(Note: seating dependent on COVID-19 restrictions)
|Gateway Theatre of Shopping||8km|
|Umgeni Bird Park||3km|
|Virgin Active Health Club||2km|
|Windsor Golf Course||1km|
|Moses Mabhida Stadium||2km|
|Ushaka Marine World||5km|