T’s & C’s

POPIA

Dear Valued Client, We love engaging with you by sharing emailers on our services and specials, however, due to the POPI Act which comes into effect on the 1st July 2021, we would like to make sure that you are happy to continue receiving emails from us. The POPIA law is designed to protect how…

Privacy Policy for Riverside Hotel

Privacy Policy for Riverside Hotel At The Riverside Hotel, accessible from www.riversidehotel.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Riverside Hotel and how we use it. If you have additional questions or require more information about…

Cancellation Policy

Please note that should your reservation be cancelled within 14 days prior to arrival, a 50% cancellation fee on the full value of the stay is payable and should your reservation be cancelled within 48 hours prior to arrival, a 100% cancellation fee is payable. Should unconfirmed reservations not arrive by 18H00 on the day…

Hotel Policy

All rates are quoted in South African Rand and include Value Added Tax (VAT) at the prevailing rate. Room Exclude a 1% Tourism levy charge per night, per room. Check in time from 3pm, and rooms should be vacated by 11am. Due to the Immigration Amendment Act no.19 of 2004, positive personal identification will be…